Australia Post, under CEO Paul Graham, not delivering for customers
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An open letter to Mr Paul Graham,
CEO and Managing Director
Australia Post
Dear Mr Graham,
I’m not sending this letter via Australia Post so I’ll know you’ll get it promptly.
You must be so busy at this time of year but so are your wonderful posties, parcel deliverers and counter staff.
All your millions of customers are quite busy too and almost none of them earn your highly deserved salary of $2.09m a year or $40,192.31 a week.
Your official Australia Post biography informs us that “Originally from Northern Ireland, Paul knows the value of Australia Post as an essential service; trusted to connect Australians to each other and to friends and family around the world”.
Aw, shucks … That’s lovely.
Speaking of connection, please Mr Graham, can you explain why many of your customers are not happy with Australia Post? Myself included.
Scratch an Australian and they’ll have a legitimate complaint. Just this week you’ve had to compensate many parcel customers for “misleading and deceptive conduct”.
So, please Mr Graham can you explain why a letter can reach Port Pirie from Adelaide the next day but it can and does take two weeks for a letter to get from Adelaide to a suburb 3km away?
Please explain this. Some weeks ago I sent a small parcel to John Teague, Teague Hawker Motors, Wilpena Road, Hawker, SA 5434.
This is the most prominent and famous business in Hawker, the gateway to the famous Flinders Ranges, which is a really big mountain rage in SA.
John Teague is the first citizen of Hawker and one of the best-known, most helpful and knowledgeable blokes in Outback Australia.
He’s worked at his 73-year-old family business since 1966. He’s the soul of his community.
Hawker is a town of 250 people all of whom know John Teague and Teague Motors is as obvious in Hawker as the Eiffel Tower is in Paris and much more important. It’s hard to miss. But Australia Post did.
Teague Motors is across the road from the Hawker Post Office. My package was returned twice. Your Australia Post couldn’t find the best-known person at the best-known business in Hawker. Please explain.
Now, we know the epistolary age is waning but your customers still write and send letters and cards, and since our Australia Post is owned by the Australian people you have a sacred duty to us.
Our mail service was egalitarian, swift and efficient until recent years when it became slow, inefficient and priority or non-priority.
Many of your faithful customers recall when the mail cometh twice daily and once on Saturday.
Now we wait and hope, often in vain. Your once excellent daily service is just a blessed memory.
Please explain why you no longer appear to care about franking (that means cancelling) stamps.
A stamp is both a form of currency and a receipt of service.
The stamp is franked so it can’t be reused. Not so long ago, when on very rare occasions you received a letter with an unfranked stamp it was a little windfall and you steamed it off and, naughtily, reused it. This is actually illegal.
In 2015 a journalist informed Australia Post that only 10 per cent of letters going from Melbourne to regional Victoria were franked.
More than three years ago I noticed that 50 per cent of the mail received at ABC Radio Adelaide was unfranked.
Your Australia Post is notorious for its lack of attention and response to media inquiries.
Eventually a then senior communications employee emailed me to say that it was almost impossible for mail to be unfranked.
Meanwhile, my radio listeners sent in many thousands of examples of unfranked mail they had received.
Another communications person then informed me that only 0.5 per cent of mail was unfranked.
Then, yet another communications person informed me that the franking machine in Adelaide was broken. For three years? Was it ever fixed?
Listeners kept sending me unfranked mail and 50 per cent of my own mail was unfranked.
I could open a museum of unfranked Australia Post mail.
Of course, these unfranked stamps could all be reused, even though that is illegal, and at this rate everybody would never have to buy another stamp again.
Meanwhile your letter business runs at historic financial losses. Do you care about snail mail?
As I lined up for 40 minutes the other day at a post office you mercifully have not yet closed, cheery workers, you have not yet sacked, were resolutely helpful and I’ve never met a postie I didn’t like or respect and its marvellous to see a $3000 Cartier watch glinting on the wrist of all of your remaining 64,900 employees.
So, please Mr Postman Pat or Paul, just deliver us from evil. Post haste.
Yours faithfully,
Grumpy of Glenelg
Originally published as Australia Post and its highly paid executives are failing the needs of everyday Australians | Peter Goers
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